SLA and Escalation Matrix
- Mukul Pati Singh
Owned by Mukul Pati Singh
Oct 23, 2017
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<Clearly define SLA for all the issues and then create the escalation matrix with severity and resolution time clearly defined.>
| SL. No. | Issue Name | Issue Severity | SLA for Resolution | Contact Person | Escalation Level L2 | Escalation Level L3 |
|---|---|---|---|---|---|---|