Overview: The Internal and External User Sign-on feature in Jira ensures that both internal employees and external collaborators can securely access the system. This section covers various authentication methods, including Single Sign-On (SSO), OAuth, and password policies. It explains how to set up and manage user sign-on, ensuring compliance with security standards and simplifying the login process for users.

For Internal Users:

Internal User:

1. Start

2. Redirect to SSO Authentication

   • Users are redirected to the Single Sign-On (SSO) authentication page.

3. Enter Unilever Email and Password

   • Users enter their Unilever email and password.

4. SSO Authentication Successful?

   • Yes: Access Granted to Jira

   • No: Access Denied, Retry Login

Flow chart Description:

For External Users:

External user:

1. Start

2.  Login with Atlassian Email and Password

o   Users enter their Atlassian email and password.

3.  First Step Verification Successful?

o   Yes: Proceed to Two-Factor Authentication (2FA)

o   No: Access Denied, Retry Login

4. Two-Factor Authentication (2FA)

o   Users enter the 8-digit authentication token code sent to their email ID.

5.   2FA Verification Successful?

o   Yes: Access Granted to Jira

o   No: Access Denied, Retry 2FA

Flow chart Description: